Shipping policy
Processing & Fulfillment Times
- Orders are typically processed within 24-48 hours (business days).
- Some custom or high-demand items may require additional processing time.
- Orders placed over the weekend or on holidays will be processed the next business day.
Shipping Methods & Carriers
- We use UPS, USPS, and DHL for domestic and international shipping.
- Boxify calculates the best-fit shipping box and applies live rates at checkout to ensure fair pricing.
- We are not responsible for carrier delays once the package has left our facility.
Free Shipping
- We do NOT offer free shipping at this time.
- Shipping rates are calculated at checkout based on weight, dimensions, and destination.
Shipping Insurance & Lost/Damaged Packages
- Orders are automatically covered for up to $100 in case of loss or damage.
- If you want full coverage, you must purchase additional shipping insurance at checkout.
- If a package is lost or arrives damaged, contact the carrier first to file a claim.
- If you need assistance, email us at dom@kdss.com with your order number and issue details.
International Shipping & Import Fees
- We ship internationally, but import duties, customs fees, and taxes are the buyer’s responsibility.
- Some UPS shipments to Canada may include additional import fees ($100-$120 USD). We have no control over these charges. Consider DHL or USPS as alternatives.
Order Changes & Address Corrections
- Once an order has shipped, we cannot make changes to the address.
- If you notice an incorrect address, contact us immediately after placing the order.
- We are not responsible for undeliverable packages due to incorrect addresses provided at checkout.
Contact Us for Shipping Questions
If you have any questions about your order's shipping status, email us at dom@kdss.com with your order number.