Refund policy

We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully before initiating a request.

Eligibility for Returns

Items must be unused, uninstalled, and in brand-new condition with no signs of attempted installation.
The product must be properly packaged to prevent damage during transit.
Customers must contact us before initiating a return to receive approval and instructions.

Restocking Fee & Return Shipping

A 20% restocking fee applies to all returns, no exceptions.
We will cover the cost of the return shipping label, but the item must be packaged securely to avoid damage.

Exchanges

We do offer exchanges, but the customer is responsible for covering shipping costs both ways (returning the original item and shipping the new item).
The product must be in brand-new, unused condition to qualify for an exchange.

Damaged Returns

If the returned item arrives damaged or improperly packaged, we will send it back to you, and the return will not be processed.

By purchasing from us, you agree to these return and exchange terms. If you have any questions, please contact us before initiating a return or exchange.

How to Start a Return or Exchange

To initiate a return or exchange, email us at dom@drkdss.com with the following information:

Full Name
Order Number
Item(s) Being Returned/Exchanged
Reason for Return/Exchange (e.g., wrong part ordered, defect, etc.)
Shipping Address (for exchanges)